Restaurant POS: The Newest Thing
The newest twist in restaurant POS solutions is the tablet PC, which is presented to the table for guests to review the menu offerings before placing their own orders. They can review cooking techniques, nutritional analysis, and the ingredient list along with a picture of the item. This might not work in every type of restaurant, but it seems suited to chain operations where they can create a buzz. These restaurant POS tablets can also be used to page servers and as a tabletop entertainment /information device as well as an ongoing advertising platform for specials or diner loyalty programs.
If you have a bar operation, consider a restaurant POS unit that also allows beverages to be dispensed only after they have been entered into the restaurant POS system. This so-called middleware links to controlled beer, wine, and spirit dispensers on one end and the restaurant POS on the other to create a seamless liquor-control system, which minimizes chances that your bar sales will go into some else’s pocket through unauthorized pouring and freebies.
One of the most significant peripherals is the restaurant POS remote printer. In fact, I’ve heard operators say more than once that the reason they installed a restaurant POS system is so that they could get remote printing.
While kitchen printers work well in a la cart operations, TV monitors that queue orders on the screen are the optimal restaurant POS peripheral for fast feeders or takeout operations.
If your customers normally queue up to place and pay for orders, start thinking about cutting payroll by installing order-entry/payment restaurant POS kiosks. But before you do, watch a few customers as they place their order in your restaurant. They wait in line, and when asked what they’d like to order they respond with, “Uh. Oh, I’ll have a, uh (and the whole time their eyes are scanning your menu board).” That delay eats up valuable time and more often than not, they order the same combination that they ordered the last time they were in.
With kiosk entry/payment restaurant POS stations they can order on their own time. And the order entry is available in several languages. These are graphics-intensive, free-standing restaurant POS kiosks that use touchscreens for order entry. They accept bills, coins, and credit/debit cards for payment. Most importantly, you can use these restaurant POS kiosks as an advertising medium and as a means to upsell and promote combos. After the order is confirmed, it is transmitted to the kitchen for preparation and the pick-up area for assembly. Your customers present their paid receipt and take the order away.